Frequently Asked Questions

What is DHL SmartMail?

DHL SmartMail, pat of DHL eCommerce, is an e-commerce product especially useful for sending packages to customers. It’s cost-optimized because DHL will send the packages to a USPS post office near your customer’s address and USPS will make the final delivery. Tracking is provided throughout.

What are the advantages of DHL SmartMail over competitor products?

Compared to FedEx and UPS, which have similar products, you can save a lot on fees by going through DHL. Specifically, DHL doesn’t have a residential delivery fee and fuel charges are based on weight rather than a percentage of cost which works out to be far less.

Will my deliveries have tracking?

Yes, parcel delivery through DHL SmartMail includes free tracking.

How do I qualify for Parcel Pony Rates?

The primary qualifications to use Parcel Pony rates are that your business ships at least

  • 100 parcels per day
  • weighing 1 oz to 25 lbs
  • domestically in the United States

What do you do with my shipping history?

Other companies may provide you standard shipping rates without considering your specific needs. Your shipping history enables us to optimize your rates by taking into account your volume, package sizes, customer locations, proximity of your warehouse to distribution hubs, and opportunity to consolidate freight which helps us find rates that work for you.